Privacy policy

Privacy Policy

Last updated: October 21, 2026

PaperMello ("PaperMello," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address, when applicable

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Information submitted through forms or other interactions with our website

  • Technical information such as IP address, browser type, device information, and website activity

Payment details are generally processed by our third-party payment providers. We do not intentionally store complete payment card information on our own systems.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Deliver digital products

  • Process payments

  • Arrange production and shipping of physical products

  • Provide customer support

  • Send order confirmations and transactional emails

  • Communicate with you about your purchases

  • Prevent fraud, abuse, and unauthorized transactions

  • Improve our website, products, and customer experience

  • Analyze website traffic and usage

  • Send marketing communications where permitted by applicable law

  • Comply with legal, tax, accounting, and regulatory obligations

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may also use third-party services for payment processing, digital product delivery, email communication, analytics, advertising, customer support, and print-on-demand or fulfillment services.

These providers may process personal information as necessary to provide their services.

Examples may include payment providers such as PayPal, digital delivery applications, analytics providers, advertising platforms, and print-on-demand partners.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Measure website performance

  • Improve our products and services

  • Support advertising and marketing activities where applicable

You may be able to control cookies through your browser or available cookie-consent tools.

5. Marketing Communications

Where permitted by applicable law, we may send promotional emails about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations and digital-product delivery emails, may still be sent when necessary to complete your order or provide customer support.

6. How We Share Your Information

We do not sell your personal information for money.

We may share personal information with:

  • Shopify and the service providers described above, to operate our store, process payments, deliver products, and provide support;
  • print-on-demand and fulfillment partners, so that physical products can be produced and shipped to you;
  • carriers and delivery services, where needed to deliver physical orders;
  • professional advisers, authorities, or other parties where required by law or to protect our rights, customers, or website; and
  • a successor or acquirer, if our business is transferred, in which case this policy would continue to apply to your information unless you are notified otherwise.

7. International Data Transfers

PaperMello is operated from India and serves customers worldwide. Our service providers may be located in other countries. As a result, your information may be processed in countries other than the one where you live, which may have different data-protection laws.

Where required, we take reasonable steps to ensure that your information is handled in accordance with this policy and applicable law.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, provide support, resolve disputes, prevent fraud, and meet legal, tax, and accounting obligations. When information is no longer needed, we delete or anonymize it where reasonably possible.

9. Security

We take reasonable measures to protect personal information, and our store runs on Shopify's secure platform. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your information, subject to legal and operational requirements;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent, including marketing emails; and
  • lodge a complaint with your local data-protection authority.

To exercise these rights, email us at support@papermello.shop. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.

11. Children's Privacy

Our website and products are not directed to children under 13 (or the higher minimum age required in your country), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

13. Contact Us

PaperMello (operated by Shivshakti Enterprises)

Email: support@papermello.shop

Address: Shreeji Aura, Dahivali, Karjat, India, 410201