Shipping policy

Shipping & Digital Delivery Policy

 

Last updated: October 21, 2026

PaperMello offers both digital products and physical products.

1. Digital Products

Digital products are delivered electronically.

After your payment has been successfully processed, you will receive access to your purchased digital product through the delivery method shown during checkout or by email.

Please check your:

  • inbox;

  • spam/junk folder; and

  • email address entered during checkout.

If you do not receive your digital product, contact us at support@papermello.shop with your order number.

Digital products do not require physical shipping.

2. Physical Products

Some PaperMello products may be produced and fulfilled by third-party print-on-demand or fulfillment partners.

These products are made after an order is placed and may therefore require additional processing time before shipment.

The estimated processing and shipping times displayed on the applicable product page or at checkout are the most relevant estimates for your order.

Shipping times can vary depending on:

  • destination country;

  • fulfillment location;

  • product type;

  • carrier;

  • customs processing; and

  • circumstances outside our reasonable control.

3. Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order after the order has been shipped.

Tracking information may take some time to become active after shipment.

4. International Orders

PaperMello sells internationally.

For physical products shipped internationally, customers may be responsible for applicable customs duties, import taxes, VAT, or other charges imposed by the destination country where these charges are legally applicable and are not collected at checkout.

Customers are responsible for providing accurate delivery information.

5. Delivery Delays

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays can occur because of carrier disruptions, customs processing, weather, peak-season demand, incorrect address information, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us at support@papermello.shop and include your order number.

6. Incorrect or Damaged Deliveries

If you receive an incorrect, damaged, or defective physical product, contact us within 7 days of delivery.

Please provide your order number and photographs where appropriate so that we can investigate and determine the appropriate remedy.

7. Contact

PaperMello

Email: support@papermello.shop

We generally reply within 1–2 business days.
We will make reasonable efforts to assist with delivery-related questions and problems.