Terms of service

Last updated: October 2, 2026

Welcome to PaperMello.

These Terms of Service ("Terms") govern your use of the PaperMello website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

These Terms are subject to any mandatory consumer rights that apply to you under applicable law.

1. About PaperMello

PaperMello is operated as a sole proprietorship in India.

Business Name: Shivshakti Enterprises
Business Structure: Sole Proprietorship
Country: India
Email: support@papermello.shop
Phone: 91-7972433709
Address: Shreeji Aura, dahivali, Karjat, India, 410201

2. Products

PaperMello offers digital products and physical products, including digital planners, templates, print-on-demand products, and other lifestyle products.

Product descriptions, images, specifications, pricing, and availability are provided as accurately as reasonably possible.

Because colors and appearance may vary between devices, screens, and physical printing processes, the appearance of a product may differ slightly from images shown on our website.

3. Digital Products

Digital products are delivered electronically after successful payment.

Unless a product listing specifically states otherwise, digital products purchased from PaperMello are licensed for the purchaser's personal use.

You may not:

  • Resell the digital product

  • Redistribute or share the files

  • Upload the files to file-sharing websites

  • Give the files away as a free download

  • Claim the original product as your own

  • Reproduce the product for commercial distribution

  • Sublicense the product

unless the applicable product license expressly permits such use.

4. Print-on-Demand Products

Some physical products may be produced and fulfilled by third-party print-on-demand or fulfillment partners.

These products may be manufactured after an order is placed.

Processing and delivery times may therefore vary depending on the product, destination, fulfillment location, carrier, and other circumstances.

5. Orders

When placing an order, you agree to provide accurate and complete information.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

  • Payment cannot be authorized

  • Fraud or unauthorized activity is suspected

  • An obvious pricing or product error has occurred

  • Product availability has changed

  • The transaction would violate applicable law

If we cancel an order after payment has been received, we will provide an applicable refund.

6. Pricing and Currency

Prices are displayed in the currency shown on the website or at checkout.

PaperMello currently uses US Dollars (USD) as its primary store currency.

We may change prices, products, promotions, or availability at any time.

Price changes will not affect an order that has already been successfully placed, except where an obvious pricing error has occurred.

7. Payments

Payments are processed through the payment methods available at checkout.

Payment processing may be handled by third-party payment providers such as PayPal.

PaperMello does not intentionally store complete payment card information on its own systems.

8. Shipping and Delivery

Digital products do not require physical shipping.

Physical products may be shipped by third-party fulfillment or print-on-demand partners.

Delivery estimates are provided for guidance and may vary because of carrier delays, customs processing, weather, peak-season demand, incorrect delivery information, or circumstances outside our reasonable control.

For additional information, please see our Shipping & Delivery Policy.

9. Returns, Refunds, and Replacements

Refunds, returns, cancellations, and replacements are handled according to our Refund & Return Policy.

Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded.

10. Intellectual Property

Unless otherwise stated, the PaperMello name, logo, website design, original written content, graphics, photographs, product descriptions, and other original materials are owned by or licensed to PaperMello.

You may not copy, reproduce, modify, distribute, or commercially exploit PaperMello's original website content without our permission.

11. Acceptable Use

You agree not to use our website:

  • For unlawful purposes

  • To commit fraud

  • To infringe intellectual-property rights

  • To distribute malicious software

  • To interfere with website security

  • To attempt unauthorized access to our systems

  • To abuse promotional offers or payment systems

  • In any manner that could damage or disrupt the website or our services

12. Third-Party Services

PaperMello may use or integrate with third-party services, including payment providers, Shopify, digital delivery applications, analytics providers, advertising platforms, and print-on-demand providers.

Third-party services may have their own terms and privacy policies.

PaperMello is not responsible for the independent policies or practices of third-party services.

13. Website Availability

We make reasonable efforts to keep our website available and accurate.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Errors and Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, and other information are accurate.

If an obvious error occurs, including an incorrect price, description, or availability status, we reserve the right to correct the error and, where appropriate, cancel affected orders and issue an applicable refund.

15. Limitation of Liability

To the maximum extent permitted by applicable law, PaperMello will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Consumer Rights

These Terms do not affect mandatory consumer protections available to customers under the laws applicable to their purchase.

Customers may have additional statutory rights depending on their country or region.

17. Governing Law

These Terms are governed by the applicable laws of India, subject to any mandatory consumer protections that apply to customers in their jurisdiction.

18. Complaints and Grievance Redressal

If you have a complaint or concern regarding an order, product, payment, refund, or service, please contact us first so that we can attempt to resolve the matter.

Email: support@papermello.shop

We will handle complaints in accordance with applicable law.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after an updated version is posted constitutes use subject to the updated Terms, to the extent permitted by applicable law.

20. Contact Us

For questions regarding these Terms:

PaperMello
Email: support@papermello.shop